About Nest Of Ideas Consulting Limited
Nest of Ideas Consulting was incorporated in Ghana in 2004 to develop ideas and expand capabilities through practical training programs.
Training programs cover a broad spectrum of business areas but with particular emphasis on Service Performance in all organizations, including hospitality, health care, Retail training. The programs provide ideas that can enhance a company?s performance through its people, systems and processes to ensure that the results are reflected in the Company?s profits.
An area of our speciality is in training and developing staff in the financial service; automobile; telecommunication; tourism; Retail and Health sectors. We have developed curriculum to suit specific organizations as well as generic programmes. We have experience in "train the trainer" programmes and setting standards within organizations as well as determining standards for industry "Best in industry class".
- Train and consult in all aspects of customer care;
- Consult in strategy formulation and implementation;
- service quality and performance;
- service management;
- Designing processes to enhance customer service delivery.
- Training covers internal and external customers such as front office customer facing; customer contact centres; operations and relationship managers etc.
- Able to handle one-on-one training group training and training for executives.
- Train the trainer programmes.
- Customised training to meet company needs.
- Training delivery covers all regions and locations and all staff
- Executive training includes helping executives formulate strategies to fashion business with focus on the customer.
