Our C.E.O.
Margaret Takyi Micah B.A., M.B.A is the Chief Executive Officer of Nest of Ideas Consulting and has several years of experience in the banking sector having worked in several capacities in Barclays Bank Ghana Ltd.
She is involved in the designing, delivery and management of customer service. Some of these include being a Manager of a model branch; also responsible for customer service issues, recruiting and training of staff at different levels in the organization including executives.
She has championed several customer service initiatives and is a "brand name" regarding customer service issues and influencing others positively for attitudinal change.
Margaret Takyi - Micah has an MBA from Henley Management College, UK and has a degree in English with Linguistics from the University of Ghana. She has hands on experience dealing with customers and delighting them in the retail and in the financial service industries.
She was in collaboration with GIMPA in the delivery of training for customer service representatives in the hospitality, financial service and the health industries as well as government sectors.
She runs generic training programmes as well as customized training for companies.
She delivers her training with confidence and provides practical examples to participants to allow participants to get involved through role plays and assignments.
Her passion for creating a culture of excellent customer service has been her guide in developing and delivering training sessions in customer service. She is noted for creating a friendly atmosphere that encourages learning. She has extensive exposure and experience in South Africa; Kenya; U.K., U.S and Asia
In addition to heading our company, she is a director in two retail companies in Ghana. Food For Thought - a local radio programme - described her on 5th June 2003 as a "phenomenal woman".
Referred to by the World Economic Forum "I would like to express what a joy it has been to work with Ms.Takyi-Micah. Her strong leadership skills, coupled with excellent understanding of the motivation, planning and dedication it takes to improve customer service within an organisation, allowed ILALC members to receive the maximum benefit from her presentation. Her presence in front of an executive audience was well composed and with a level of energy that helped the audience to easily connect with her".
